Thyabna offers you an online purchasing service which allows you to purchase a selection of the items available at the brands enlisted from your computer or device. You can also benefit from promotions, gifts and exclusive offers.
Below, we invite you to review the general conditions of sale which regulate the purchase of Thyabna products via this Website. Therefore, use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please do not hesitate to contact our Customer Service.
1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
2. The shopping basket contains the reference of the selected item, its name, size, color and price in Kuwaiti Dinars. The quoted price does not include transport costs, which will vary according to the total amount purchased.
3. To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our . Users may, at any moment, access the personal details they have provided and information on the orders they have placed. Thyabna reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. Furthermore, wherever expressly requested by users, they will receive information and publications relative to the Thyabna Brands by post and/or SMS.
4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemized summary of the order, identifying the item(s) purchased, the total price (including transport) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.
Purchases may be paid for using a credit or debit card (KNet, Visa, Visa Electron and MasterCard) or Cash on delivery. Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.
Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer or device at any moment.
An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgement of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communications problem in the network or an error in the e-mail address entered. In both cases, Thyabna advises the user to contact . Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.
PAYMENT AND CURRENCY
The prices on this Webpage are quoted in Kuwaiti Dinars, KWD.
Thyabna allows users the option to select the destination area before placing their order. The total amount to be paid will depend on the total value of the purchase. If it is below 20 KWD, the customer will be obliged to pay an additional 3 KWD to the total invoice, which will cover the delivery.
Payment by Debit or Credit Card
Thaybna accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron and MasterCard.
For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.
Cash on delivery
Thyabna accepts payments cash on delivery. Customers must pay their order's corresponding amount on the reception of the same.
Due to the Covid-19, cash on delivery is temporarily suspended for everyone’s safety and a contactless delivery.
In order to offer maximum security in the payment system, Thyabna uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa and MasterCard, Thyabna only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorization for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.
As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, Thyabna reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.
Thyabna does not permit the purchase of its products for subsequent resale. Consequently, it is not possible to make purchases for an amount that exceeds KWD500, or for more than 40 items. Customers who wish to make purchases in excess of said amount or quantity for purposes other than resale should contact Customer Service, where they will be informed of the various options for making the desired purchase.