Privacy Policy
INTRODUCTION
Thyabna offers you an online purchasing service
which allows you to purchase a selection of the items available at the brands
enlisted from your computer or device. You can also benefit from promotions,
gifts and exclusive offers.
Below, we invite you to review the general conditions of
sale which regulate the purchase of Thyabna products via this Website.
Therefore, use of this Webpage implies your acceptance of these general
conditions of sale. However, if you have any queries regarding the same, please
do not hesitate to contact our Customer Service.
PURCHASE PROCEDURE
1.
Select
the articles you wish to purchase and add them to the shopping basket, by
clicking on the corresponding icon.
2.
The
shopping basket contains the reference of the selected item, its name, size, color
and price in Kuwaiti Dinars. The quoted price does not include transport costs,
which will vary according to the total amount purchased.
3.
To
proceed with the purchase, the user’s personal details will be required and
will be included on our database in order to process the order and simplify
future purchases via the Website. The personal details provided by users will
be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details
they have provided and information on the orders they have placed. Thyabna
reminds users that their personal details must be as accurate as possible in
order to avoid any confusion or errors in the dispatch of the item(s)
purchased. Furthermore, wherever expressly requested by users, they will
receive information and publications relative to the Thyabna Brands by post
and/or SMS.
4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemized summary of the order, identifying the item(s) purchased, the total price (including transport) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.
Purchases may be paid for using a credit or debit card (KNet, Visa, Visa
Electron and MasterCard) or Cash on delivery. Payment method other than the
ones specified in the present conditions of sale will not be accepted. For
payments by credit or debit card, the charge will be made online, in other
words, in real time, through the payment gateway of the corresponding financial
entity, once it has been confirmed that the data sent by the user is correct.
Once the
transaction has been confirmed, the order number will be displayed on the
webpage, allowing users to track the order from their computer or device at any
moment.
An automated order confirmation e-mail will also be sent
to the address indicated by the user with acknowledgement of receipt, with a
description of the order and the personal details provided. If you do not
receive this e-mail, this could be due to a temporary communications problem in
the network or an error in the e-mail address entered. In both cases, Thyabna advises
the user to contact Customer
Services. Similarly,
an e-mail will be sent to the user confirming that the product has been
dispatched.
PAYMENT AND CURRENCY
The prices on this Webpage are quoted
in Kuwaiti Dinars, KWD.
Thyabna allows users the option to select the destination
area before placing their order. The total amount to be paid will depend on the
total value of the purchase. If it is below 20 KWD, the customer will be
obliged to pay an additional 3 KWD to the total invoice, which will cover the
delivery.
Payment by Debit or Credit Card
Thaybna
accepts payments for purchases made via its Website with the following credit
or debit cards: Visa, Visa Electron and MasterCard.
For payments
by credit or debit card, the charge will be made online, in other words, in
real time, through the payment gateway of the corresponding financial entity,
once it has been confirmed that the data sent by the user is correct.
Cash on delivery
Thyabna
accepts payments cash on delivery. Customers must pay their order's
corresponding amount on the reception of the same.
Due to the Covid-19, cash on delivery is temporarily
suspended for everyone’s safety and a contactless delivery.
PAYMENT SECURITY
In order to offer maximum security
in the payment system, Thyabna uses the secure payment systems of the leading
financial entities in e-commerce. Therefore, all confidential data is
transferred directly and in an encrypted format (SSL) to the corresponding financial
entity. For payment by Visa and MasterCard, Thyabna only accepts SET
transactions (Secure Electronic Transactions) using the 3D Secure international
protocol, which can be identified by the Verified by Visa and MasterCard
SecureCode logos. The basic aim of the Secure Electronic Transactions
initiative is to guarantee the security of Internet transactions. When you make
payment through the secure payment gateway, the system will automatically check
whether the credit card has been activated for Secure Electronic Transactions.
Next, it will connect with the issuing bank of the card, which will request authorization
for the operation via a personal authentication code. The operation will only
proceed if the issuing bank of the card confirms the authentication code. In
all other cases, the transaction will be rejected. We also have
the GeoTrust SSL safety certificate for online transactions.
As a complementary measure to the ‘Secure payment’
system, and in order to collaborate in the prevention of Internet fraud, Thyabna
reserves the right to check the personal details provided by customers and to
take the appropriate steps (including the cancellation of the order) in order
to ensure that goods are dispatched in accordance with the data that is stated
on the order.
PURCHASE LIMIT
Thyabna does not permit the purchase of its products
for subsequent resale. Consequently, it is not possible to make purchases for
an amount that exceeds KWD500, or for more than 40 items. Customers who wish to
make purchases in excess of said amount or quantity for purposes other than
resale should contact Customer Service, where they will be informed
of the various options for making the desired purchase.
