FAQ

How does COVID-19 affect my online orders and store purchases?

We believe that sticking together is key. For this reason, we are working hard to offer you the best possible service at this moment. Here are some of the measures we are putting into practice:

ONLINE RETURNS

Due to temporary government measures, exchanges and returns cannot be made at physical stores.

DELIVERY

We deliver to Kuwait only. Due to increased security measures to control COVID-19, deliveries may take up to 10 working days. We will do our best to expedite shipments and reduce delivery times.

We remind you that you can still find us at Thyabna.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation, we are operating with longer waiting times.

Where is my order?

You can query the status of your order at any time in “My Orders” in the My account section. You can also WhatsApp us at +96569009777 to check the status of your items.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.

If you change your mind, you can return your garments once you have received your order. For more information, consult the Terms & Conditions, Return and Exchange Policy.

Can I save an item I like?

Add the items you like most to your Wishlist so you don't lose sight of them.