Delivery Information

Delivery methods and charges

We deliver to Kuwait only. Due to increased security measures to control COVID-19, deliveries may take up to 10 working days. We will do our best to expedite shipments and reduce delivery times.

Enter your shipping address when making your purchase and we will deliver the order to your chosen destination.

The delivery charge will vary according to your order:

Home Delivery for Kuwait Only
KWD3 (Free for orders over KWD20)
5 to 7 working days


During sale periods and promotions, the delivery time may be longer than normal.

When your order leaves our warehouses, we will send you an e-mail.

Orders cannot be delivered to military bases or PO boxes.


I still have not received my order

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

Remember you can query the status of your order at any time in “My Orders” in the My account section. Bear in mind that during sale periods and promotions, delivery dates may be longer.


I have not received all the items in my order

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact Customer Service and will we reply to you as soon as possible.